Staff Team

Rachel was appointed Interim CEO in March 2024. Rachel is responsible for the operational management of Mind in Kingston which includes implementing and reporting on our strategy, responsibility for finances, generating income, managing staff and volunteers and other HR matters, implementing policies and procures, developing and overseeing services and projects and supporting the Board of Trustees with governance and strategic development. She is also responsible for overseeing Safeguarding, Health & Safety and GDPR and ensuring Mind in Kingston meets legal requirements and adopts good practice.

Rachel is the Safeguarding Lead for Mind in Kingston.

Rachel works full-time over four days from Tuesday – Friday.

Harry joined Mind in Kingston in April 2024 as the Interim Head of Insight & Development. Harry’s role is to support the charity in achieving its financial and strategic objectives, including income and fundraising goals, and developing existing and new services. Harry oversees Mind in Kingston’s marketing, communications, outreach and engagement activities and line manages staff that support these functions, including Alex Schnabl (Communications Officer), Rhiannon Cruise-Cooper (Outreach Officer) and Alice Zhao (Volunteer Coordinator and Engagement Officer).  

As well as supporting the team, Harry is part of the senior leadership team and will work with the Interim CEO and the Interim Head of Services to deliver on Mind in Kingston’s strategy.

Harry works Monday-Thursday.

Chennel joined Mind in Kingston as Director of Services in November 2024. She is responsible for leading and managing the organisation’s services, including the development and implementation of person-centred support initiatives. Her role encompasses overseeing service delivery, redesign, and growth, ensuring high-quality support for individuals experiencing mental health challenges, trauma, and social exclusion.

Chennel brings over 20 years of experience in the youth, advice, housing, and homelessness sectors, with a focus on supporting individuals with complex needs, including care-experienced young people and those impacted by adverse childhood experiences. She has a strong track record of working collaboratively with local authorities, charities, and public sector organisations to develop innovative, impactful services.

In addition to her operational responsibilities, Chennel contributes to strategic planning, policy development, and change management within Mind in Kingston. She is committed to fostering staff development and building effective partnerships with stakeholders to achieve sustainable, meaningful outcomes.

Chennel is a certified Agile and Prince2 project manager and holds a foundation degree in Business Administration and Management from Birkbeck, University of London, alongside other professional qualifications in health and social care and strategic management.

Vicky manages our Counselling Service, Drop-in Café, the Kingston College Drop-in Cafe and Wellbeing Wednesdays services which offer a wide range of emotional and practical wellbeing support. She also provides free mental health awareness training to local schools, charities and partners, with a focus on increasing awareness and understanding of mental health issues, how to build resilience, sharing practical tips on how to support others and developing a robust mental wellbeing policy. 

Vicky works Monday-Thursday and provides support to the Drop-in Cafes and Counselling Service outside of normal working hours.

Lisa is the Manager of Alfriston Outreach, which provides practical and emotional support to people who are lonely and isolated and who are less likely to have someone to help them at home. Support includes delivery of cooked meals, laundry, shopping, picking up prescriptions as well as regular check-in to ensure people are well. Lisa manages the Alfriston Outreach Team and Volunteers, as well as their building in Surbiton, including room hire. She also supports the development of the services, looking for new opportunities and working closely with referrers such as the Social Care Team at the local authority.

Lisa works Monday-Friday.

Michael is responsible for overseeing the Kingston Peer Support Service, a partnership between Mind in Kingston, Southwest London & St George’s Mental Health Trust, Kingston Carers Network, Kingston Kingston Race and Equalities Council, Staywell and the Working Well Trust to support people with SMI (severe mental illness) in Kingston. Michael line manages the peer support team at Mind in Kingston, works closely with the partners and oversees the service. 

Michael works Monday – Friday.

Lou’s role is to support the CEO and two Directors with their work, including preparing and circulating minutes, notes, reports and presentations, supporting recruitment campaigns, managing diaries and emails, booking meetings, and supporting the board of trustees with administrative tasks. 

Lou works Monday to Friday.

Liam works closely with Lisa and the Alfriston Outreach team to support their beneficiaries, promote the service and help with practical issues, such as managing the Alfriston building, getting new beneficiaries signed up and working with volunteers.

Liam works Monday to Friday.